Shipping Policy

At Loch Lea Antiques, we focus on delivering a transparent, dependable, and smooth shipping process for our shoppers. Every order is managed with care to make sure your items are delivered securely and promptly.

1. Delivery Destinations & Fees

  • Shipping Area: We currently process and ship orders exclusively to the United States.
  • Shipping Costs: We are pleased to provide Free Shipping for all orders.
  • Currency: All transactions on our store are processed in the US Dollar ($). There are no hidden fees.

2. Delivery Schedule

To ensure complete clarity, our delivery process is broken down into the following stages:

  • Order Cut-off Time: 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). Orders placed after this deadline, or on weekends, will be processed the following business day.
  • Order Processing Time: 1 to 2 business days (Monday–Friday).
  • Transit/Shipping Time: 3 to 4 business days (Monday–Friday).
  • Total Estimated Delivery: 4 to 6 business days (Monday–Friday).

3. Carriers & Order Tracking

  • Shipping Partners: To guarantee secure and swift deliveries, we use reputable carriers such as DHL, UPS and FedEx.
  • Tracking Information: Yes, we provide a tracking number for all purchases. A confirmation email with your tracking details will be sent to you as soon as your package is dispatched.

4. Taxes 

For all deliveries directed to the United States, the final checkout price is all-inclusive. Customers will not face any unexpected duties or tax charges upon delivery.

5. Order Cancellations

If you need to cancel a purchase, please reach out to us within our cancellation window of 24 Hours. Once the order processing is complete and the item is handed over to the carrier, we cannot halt the shipment.

6. Delayed or Missing Shipments

If your package experiences an unusual delay beyond the expected delivery timeframe, please get in touch with our support team. We will coordinate directly with the carrier to investigate and resolve the situation promptly.

Business Information

If you have any further questions regarding your return, please contact us:

Business Name: Loch Lea Antiques

Located In Our Address: 624 Main St, Paris, KY 40361, United States

Phone Support: +1 859-987-7070

Email Support: support@lochleaantiquesky.com

Customer Service Hours
Mon–Fri: 10 am–3 pm
Sat: 10 am–4 pm
Sunday: Closed

Response Time: We are committed to responding to all inquiries within 24 Hours.