Privacy Policy

Loch Lea Antiques operates this website and any related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Details

Including your:

  • Name
  • Address
  • Billing address
  • Shipping address
  • Phone number
  • Email address

Financial Information

Including:

  • Payment card information
  • Payment transaction details
  • Payment confirmations
  • Other payment-related information necessary to process transactions

Please note that payment processing may be handled by third-party payment providers. We do not store complete payment card details on our servers.

Account Information

Including:

  • Username
  • Password
  • Account preferences
  • Saved addresses
  • Account settings

Transaction Information

Including:

  • Products viewed
  • Shopping cart contents
  • Wishlist items
  • Purchases
  • Returns
  • Exchanges
  • Cancellations
  • Order history

Communications

Including information you provide when:

  • Contacting customer support
  • Sending inquiries
  • Submitting reviews or feedback
  • Communicating with us by email, phone, or contact forms

Device Information

Including:

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Network connection information

Usage Information

Including information regarding your interaction with the Services, such as:

  • Pages viewed
  • Time spent on pages
  • Website navigation
  • Referral sources
  • Website activity and engagement

Personal Information Sources

We may collect personal information from the following sources:

Directly From You

Including when you:

  • Create an account
  • Place an order
  • Subscribe to communications
  • Contact us
  • Submit forms on our website

Automatically Through the Services

Including through:

  • Cookies
  • Web beacons
  • Analytics technologies
  • Similar tracking technologies

From Service Providers

Including providers that help us:

  • Process payments
  • Fulfill orders
  • Provide website hosting
  • Deliver customer support
  • Analyze website performance

From Partners and Other Third Parties

Where permitted by law and applicable business relationships.

How We Use Your Personal Information

Depending on how you interact with the Services, we may use your personal information for the following purposes:

Provide, Personalize, and Improve the Services

We use your personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Manage returns and exchanges
  • Maintain your account
  • Provide customer service
  • Remember preferences
  • Enable reviews and other website features
  • Improve website functionality
  • Personalize your shopping experience
  • Recommend products based on your interests and purchase history

Marketing and Advertising

We may use your personal information to:

  • Send marketing emails
  • Send promotional communications
  • Notify you of sales and special offers
  • Display advertisements on our website and third-party platforms
  • Personalize marketing content based on your interactions with the Services

You may opt out of marketing communications at any time using the unsubscribe instructions included in our emails.

Security and Fraud Prevention

We use personal information to:

  • Verify customer identities
  • Protect customer accounts
  • Detect and prevent fraud
  • Investigate suspicious activity
  • Protect the security of our Services
  • Enforce our policies and terms

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

Communicating With You

We may use your information to:

  • Respond to inquiries
  • Provide customer support
  • Send service-related notifications
  • Communicate regarding orders and transactions
  • Maintain our relationship with you

Legal Reasons

We may use personal information to:

  • Comply with legal obligations
  • Respond to lawful requests from government authorities
  • Resolve disputes
  • Protect our legal rights
  • Enforce our agreements and policies

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:

Service Providers

We may share information with vendors and service providers that assist us with:

  • Website hosting
  • Payment processing
  • Shipping and fulfillment
  • Customer support
  • Data analytics
  • Marketing services
  • Security monitoring

Business and Marketing Partners

We may share information with advertising and marketing partners to help us market our products and services and measure advertising effectiveness.

These third parties may use information in accordance with their own privacy policies.

At Your Direction

We may disclose information when:

  • You request or authorize us to do so
  • It is necessary to complete a transaction
  • You interact with third-party integrations or social media features

Business Transfers

Personal information may be transferred in connection with:

  • A merger
  • Acquisition
  • Sale of assets
  • Bankruptcy proceeding
  • Corporate reorganization

Legal Compliance

We may disclose personal information when necessary to:

  • Comply with applicable laws
  • Respond to legal processes
  • Protect our rights and property
  • Protect the safety of customers and others

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Operate and improve the Services
  • Remember user preferences
  • Maintain shopping cart functionality
  • Analyze website traffic
  • Measure marketing effectiveness
  • Personalize content and advertising

You may control cookies through your browser settings. Disabling cookies may affect certain website features.

Third-Party Websites and Links

The Services may contain links to websites operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children’s Data

The Services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove the information.

Security and Retention of Your Information

We maintain reasonable safeguards designed to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

  • Provide Services
  • Maintain customer accounts
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce agreements and policies

Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Obtain a copy of your personal information
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications

To exercise any applicable rights, please contact us using the information below.

We may need to verify your identity before responding to requests.

We will not discriminate against you for exercising your privacy rights.

International Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence.

Where required by law, we will implement appropriate safeguards to protect personal information transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory developments.

We will post the revised Privacy Policy on this page and update the “Last Updated” date.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

Business Name: Loch Lea Antiques

Located In Our Address: 624 Main St, Paris, KY 40361, United States

Phone Support: +1 859-987-7070

Email Support: support@lochleaantiquesky.com

Customer Service Hours
Mon–Fri: 10 am–3 pm
Sat: 10 am–4 pm
Sunday: Closed

Response Time: We are committed to responding to all inquiries within 24 Hours.