At Loch Lea Antiques, we are committed to providing a secure, transparent, and reliable payment experience for all customers. This Payment Policy explains the payment methods we accept, how transactions are processed, and the measures we take to protect your information.

Accepted Payment Methods

We securely process payments through Stripe, a trusted global payment processor. Depending on your location and device, we may accept:

Visa
Mastercard
American Express
Discover
Diners Club
JCB
Union Pay
Other payment methods supported by Stripe

Payment Processing

All orders must be paid in full before they are processed and shipped. Once your payment is successfully completed, you will receive an order confirmation email containing the details of your purchase.

Payment Security & Transaction Safety

The security of your personal and financial information is extremely important to us.

Secure Checkout

Our website uses SSL (Secure Socket Layer) encryption technology to protect information transmitted between your device and our website. SSL encryption helps safeguard sensitive data during the checkout process.

Secure Payment Processing

All payments are securely processed through Stripe’s PCI DSS-compliant infrastructure. Stripe employs advanced security measures designed to protect payment information and reduce the risk of fraud.

No Storage of Card Information

We do not store, collect, or have access to your complete credit card or debit card details. Payment information is securely transmitted directly to Stripe for processing.

Fraud Prevention

To maintain a safe shopping environment, we may perform payment verification and fraud-prevention checks on certain transactions. Orders identified as potentially fraudulent may be delayed, canceled, or require additional verification before processing.

Currency

All prices displayed on our website are shown in USD on the store. If your payment method uses a different currency, your bank or payment provider may apply exchange rates or additional fees.

Refunds

Approved refunds will be issued to the original payment method used for the purchase with in 7 business days. Refund processing times may vary depending on your payment provider, bank, or card issuer.

For complete details regarding returns and refunds, please review our Refund Policy.

Contact Information

If you have any questions regarding payments, billing, transaction security, or this Payment Policy, please contact us:

Business Name: Loch Lea Antiques

Located In Our Address: 624 Main St, Paris, KY 40361, United States

Phone Support: +1 859-987-7070

Email Support: support@lochleaantiquesky.com

Customer Service Hours
Mon–Fri: 10 am–3 pm
Sat: 10 am–4 pm
Sunday: Closed

Response Time: We are committed to responding to all inquiries within 24 Hours.